Terms & Conditions

Orders once received are processed within 24 working hours (with exception of bank holidays)

Delivery timeline is based on zone serviceability by our courier partners.

Delivery turn-around-time is 4-6 working days with exception of remote areas where courier partners do not have direct delivery services. In case of remote areas the delivery might get delayed by a day or two.

We take utmost care with the packaging to ensure zero breakage during shipping. However in the event of you still receiving the parcel in a damaged condition a video & photographic evidence would be required for us to send a replacement product upon receipt of the initial product. The shipping cost in such events shall be borne by Perfume Parlour India. 

Damage to the product box or mailer box is not considered as a damage to the product so any claims with regards to that shall not be entertained.

In the event of the customer making a cancellation or returns request without even unsealing the box, Perfume Parlour India shall refund the entire order amount minus the shipping cost. The return shipping cost is to be borne by the customer.

If the customer requires an urgent replacement, we shall charge the customer for the new order, send the correct item and on receipt of the returned incorrect item, refund the customer for the cost of their 2nd order and for their return postage.

Orders returned ‘Undelivered’ shall be refunded the cost of products upon receipt, not including postage. Customers will be notified and the order will be cancelled.

Orders not received, which were dispatched by Standard Delivery Services, will not be deemed ‘missing’ until 14 working days have passed, therefore no resend or refund will be offered until after this period.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate/code will be mailed to you.

None of the above effects your statutory rights. For any queries please reach out to us on gauchi2323@gmail.com
 

All content on this website, including but not limited to text, images, logos, fragrances, and trademarks, is the property of Gauchi Perfumes or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use any content from this site without express written permission from Gauchi Perfumes.
 

When you place an order on our website, you agree to provide accurate and complete information. Orders are subject to availability and acceptance by Gauchi Perfumes. We reserve the right to refuse or cancel any order at our discretion, including orders that may be flagged as fraudulent.

Payments are processed through secure methods, and we use reasonable measures to protect your payment information. By placing an order, you authorize us to charge your payment method for the total amount of your purchase, including any applicable taxes and shipping fees.