At Gauchi, we are committed to ensuring your satisfaction with every purchase. If you are not completely happy with your order, we are here to help. Please review our refund policy below:
 

1. Eligibility for Refunds

• Products Eligible for Refund: We accept returns and offer refunds on unused and unopened items within 5 days from the date of delivery.

• Non-Refundable Items: Unfortunately, we cannot accept returns or issue refunds for products that are opened, used, or damaged. This includes items marked as final sale.

2. How to Request a Refund

• Contact Us: To initiate a return, please contact our customer service team at Contact us page within the 5 days return window.

• Provide Information: Include your order number, a description of the issue, and photos if applicable. Our team will guide you through the return process.

3. Return Process

• Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions on how to return the item.

• Shipping Costs: You are responsible for return shipping costs unless the item received was damaged or incorrect. In such cases, Gauchi will cover the shipping costs.

4. Refund Processing

• Inspection: After receiving the returned item, we will inspect it to ensure it meets our refund criteria.

• Refund Method: Refunds will be processed to the original payment method within 5 business days of approval. Please note that the time it takes for the refund to appear on your account may vary based on your bank or payment provider.

5. Exchanges

• Policy: We do not offer direct exchanges. If you wish to exchange a product, please follow our return process and place a new order for the item you desire.

6. Policy Updates

• Gauchi reserves the right to update or modify this refund policy at any time. Please review this page periodically for any changes.
   

Thank you for shopping with Gauchi. We value your business and aim to provide you with the best possible service.